HelpDesk OnlineTM Overview FAQ Demo Order Version Log Download Setup Up & Running Customization HDMail Setup Custom Forms Customer Databases	Ordering HelpDesk Online Software For ordering an upgrade to SQL Edition please follow this link (use your Account ID/password to login) Select your product:   Standard Edition SQL Edition Capacity1 (max number of tickets) 5,000 unlimited2 Additional Software not required MySQL Server Integrated Templates Manager none included 3rd party software none available3 Upgrade Price4 $49.95 N/A Price: $49.95 $99.95 Notes: 1 - There are no hardcoded limits. Each edition may handle virtually unlimited number of service requests. Since Standard Edition uses flat file database to store tickets, its performance may degrade significantly (response time above 10 seconds) with databases, exceeding recommended limits. Actual performance is subject to your web server CPU speed, average load factor, physical memory available, disc access speed and other factors. 2 - Practically unlimited. RDBMS (Relational Database Management System) in use may set some limits, which usually exceed real life requirements. For example, MySQL does not support tables, which are bigger than 4GB. Thus capacity of MySQL powered HelpDesk Online may not exceed approximately 1 million tickets (assuming 5K as an average record size). 3 - Since HelpDesk Online SQL Edition database is being maintained by SQL-based RDBMS, it may be accessed by 3rd party reporting tools, such as (but not limited to) Crystal Reports. 4 - HelpDesk Online SQL Edition allows to import existing Standard Edition database and templates during installation.