Up & Running
Ordering HelpDesk Online Software
For ordering an upgrade to SQL Edition please
follow this link
(use your Account ID/password to login)
Select your product:
(max number of tickets)
|Integrated Templates Manager
|3rd party software
1 - There are no hardcoded limits. Each edition may handle virtually unlimited number of
service requests. Since Standard Edition uses flat file database to store tickets, its performance may
degrade significantly (response time above 10 seconds) with databases, exceeding recommended limits.
Actual performance is subject to your web server CPU speed, average load factor, physical memory
available, disc access speed and other factors.
2 - Practically unlimited. RDBMS (Relational Database Management System) in use
may set some limits, which usually exceed real life requirements. For example, MySQL does not
support tables, which are bigger than 4GB. Thus capacity of MySQL powered HelpDesk Online may
not exceed approximately 1 million tickets (assuming 5K as an average record size).
3 - Since HelpDesk Online SQL Edition database is being maintained by SQL-based RDBMS,
it may be accessed by 3rd party reporting tools, such as (but not limited to) Crystal Reports.
4 - HelpDesk Online SQL Edition allows to import existing Standard Edition database
and templates during installation.