HelpDesk OnlineTM
Overview
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Setup
Up & Running
Customization
HDMail Setup
Custom Forms
Customer Databases
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Standard Edition Setup Instructions
for SQL Edition setup instructions please follow this link
1. Download and unpack helpdesk.zip. You should get the following files:
*.cgi - HelpDesk Online scripts
*.pm - HelpDesk Online library modules
styles.css - style definition
*.html - sample templates
*.gif - buttons and tabs images
2. (all UNIX servers and Apache for NT) Edit the very first line of cgi files if necessary. The line
must contain path to perl interpreter.
3. Upload all *.cgi and *.pm files to your HelpDesk Online executables directory in ASCII mode
and chmod the files to 755. Please ensure the directory is writeable by scripts (chmod to 777 if in doubt)
4. Upload styles.css files to your HelpDesk Online executables directory (default location) or any directory you assigned
to store HelpDesk Online images in ASCII mode. If styles.css file stored in the images directory, please check
on "Store styles.css in images directory" checkbox
5. Upload all *.gif files to your HelpDesk Online executables directory (default location) or any directory you assigned
to store HelpDesk Online images in BINARY mode.
6. Run helpdesk.cgi script. Review settings and apply changes if required.
Please refer to Setup Panel
chapter for more details. Save settings.
5. (Optional) Customize and upload template files to you <basedir>/tmpl directory. Template is
an html page to be used to display service request submission and ticket status forms. HelpDesk
scripts (hdform.cgi and hdstatus.cgi) read proper template file, look for a
line starting with
**HELP DESK ONLINE**
tag and replace it with ticket submission/status form. Please note, that for security reasons the
scripts ignore directory path if given, always upload template files into your <basedir>/tmpl
directory.
6. (Optional) Setup HDMail (email based service request submissions handler).
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